Terms & Conditions

Clémence de Lafosse
Last updated: 27 October 2026

Contents

Scope and Applicability
Contact Information and Customer Service
Products and Orders
Ordering Procedure and Contract Conclusion
Pricing and Shipping Charges
Payment Methods and Conditions
Ownership of Goods
Production, Delivery and Availability
Copyright and Usage Rights
Order Cancellations and Right of Withdrawal
Warranty and Liability
Final Provisions
Dispute Resolution

1. Scope and Applicability

These Terms & Conditions apply to all orders placed through www.clemencedelafosse.com and to orders placed directly with Clémence de Lafosse, unless otherwise agreed in writing.

Clémence de Lafosse is an independent fashion label based in Berlin, Germany, specialising in handmade, made-to-order garments.
These terms apply to both individual customers and business customers.
A consumer is a person purchasing goods primarily for personal use. A business customer is a person or organisation purchasing goods for commercial or professional purposes.
Any mandatory consumer protection rights remain unaffected.

2. Contact Information and Customer Service

For any questions regarding orders, products, sizing, delivery or aftercare, please contact:

Clémence de Lafosse
Leopoldstr. 38
10317 Berlin, Germany
Email: info@clemencedelafosse.com
Further business and legal information is available in our Legal Notice / Impressum.

3. Products and Orders

All Clémence de Lafosse garments are handmade and produced to order.
We work primarily with carefully selected Haute Couture deadstock fabrics. Due to the limited availability and individual characteristics of these materials, slight variations in colour, texture or finish may occur.
Product descriptions, photographs and measurements are provided as accurately as possible.
Each order is followed by an individual consultation to discuss fit, measurements and any specific requirements.
Any agreed adjustments or personal specifications will be confirmed before production begins.
If a selected material becomes unavailable, we will contact the customer to discuss possible alternatives. No substitution will be made without the customer’s agreement.
The customer’s statutory rights regarding defective or non-conforming goods remain unaffected.

4. Ordering Procedure and Contract Conclusion

Customers may place orders through www.clemencedelafosse.com or directly by email.
For online orders, customers can select their garments, review their order details and correct any errors before completing checkout.
By submitting an order, the customer makes a binding offer to purchase the selected garments.
An automatic order confirmation acknowledges receipt of the order but does not constitute acceptance of the contract.
The contract is concluded when Clémence de Lafosse expressly accepts the order by email or otherwise confirms its acceptance.
For orders placed directly by email, the contract is concluded once the order details and price have been agreed upon and the order has been accepted by Clémence de Lafosse.
An individual consultation is normally scheduled within five days of placing the order to discuss measurements, fit and any specific requirements.
If an order cannot be accepted due to material availability or production constraints, the customer will be informed and any payment already received will be refunded.

5. Pricing and Shipping Charges

All prices are displayed in euros (EUR) and include German VAT at the applicable rate, currently 19%, unless otherwise indicated in accordance with applicable tax regulations.
Shipping costs are calculated according to the delivery destination and are displayed before the order is completed.
For deliveries outside the European Union, additional customs duties, import taxes or handling fees may apply. These charges are the responsibility of the customer unless otherwise stated.
Further information about shipping destinations, delivery times and charges is available in our Shipping Policy.

6. Payment Methods and Conditions

Orders placed through www.clemencedelafosse.com can be paid using the payment methods available at checkout.
Payments are securely processed by the relevant payment service providers.
For orders placed directly by email, payment instructions will be provided individually.
Full payment is required before production begins, unless otherwise agreed in writing.
If a payment cannot be completed, the customer will be contacted to arrange an alternative payment method.
Any refunds will be processed using the original payment method where possible.

7. Ownership of Goods

All garments remain the property of Clémence de Lafosse until full payment has been received.
This provision does not affect the customer’s statutory rights.

8. Production, Delivery and Availability

Each Clémence de Lafosse garment is handmade and produced individually following the consultation and the applicable cancellation period.
Orders are dispatched within six weeks of the order date, unless a different timeframe has been expressly agreed with the customer.

If an unexpected delay occurs, the customer will be informed as soon as possible. The customer’s statutory rights regarding late delivery or non-delivery remain unaffected.

Orders are shipped to the delivery address provided by the customer, unless otherwise agreed.

For consumer orders, the risk of accidental loss or damage passes to the customer upon physical receipt of the goods, in accordance with applicable law.

If a selected material becomes unavailable, we will contact the customer to discuss alternatives. No substitution will be made without the customer’s agreement.

9. Copyright and Usage Rights

All original designs, photographs, texts, graphics and other creative content published on www.clemencedelafosse.com are protected by applicable intellectual property laws.

Unless otherwise stated, these materials belong to Clémence de Lafosse or are used with the permission of their respective rights holders.

Reproduction, distribution, modification or commercial use of these materials without prior authorisation is prohibited, except where permitted by law.

Purchasing a garment does not transfer any intellectual property rights relating to its design or associated creative materials.

10. Order Cancellations and Right of Withdrawal

Each Clémence de Lafosse garment is made to order.

An individual consultation is normally arranged within five days of placing an order to discuss measurements, fit and any specific requirements.

As a voluntary cancellation policy, customers may cancel their order for a full refund up to 24 hours after the consultation, provided production has not yet started.

Production normally begins after this cancellation period.

Once production has started, orders for garments made to the customer’s individual measurements or personal specifications cannot be cancelled under this voluntary cancellation policy.

In accordance with Section 312g(2)(1) of the German Civil Code (BGB), the statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised.

For products that do not qualify for this legal exception, the statutory right of withdrawal remains applicable.

These conditions do not affect the customer’s statutory rights in the event of defective or non-conforming goods.

Cancellation requests can be sent to info@clemencedelafosse.com.

11. Warranty and Liability

All garments are carefully made to order. Customers are entitled to their statutory rights in the event of defective or non-conforming goods, in accordance with German law.

If an item arrives damaged, defective or does not match the agreed specifications, please contact info@clemencedelafosse.com with your order number and a description of the issue. Photographs may help us assess the situation.

Clémence de Lafosse is liable without limitation for damages caused intentionally or through gross negligence, as well as for injury to life, body or health.

In cases of slight negligence involving essential contractual obligations, liability is limited to foreseeable damages typical of the contract, where legally permitted.

Mandatory statutory liability, including liability under product liability law, remains unaffected.

12. Final Provisions

These Terms & Conditions are governed by German law.

For customers acting as consumers, this choice of law does not affect the mandatory consumer protection rights applicable in their country of habitual residence.

For business customers, German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

13. Dispute Resolution

If you have a complaint regarding an order, please contact us at info@clemencedelafosse.com. We will make every effort to resolve the matter directly and fairly.

Clémence de Lafosse is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

This does not affect any statutory rights available to consumers.

Delivery times depend on the destination and the shipping carrier. Estimated delivery times and shipping costs are provided before the order is completed.