1. Made-to-Measure Garments

 

All Clémence de Lafosse garments are handmade to order and individually adapted to each customer’s measurements and specifications.
Each garment is developed from the label’s own patterns, which are adjusted to achieve the agreed fit.
An individual consultation is normally arranged within five days of placing an order to discuss measurements, fit and personal requirements.
As garments are made to the customer’s individual specifications, the statutory right of withdrawal does not apply under Section 312g(2)(1) of the German Civil Code (BGB).

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2. Order Cancellations

Customers may cancel their order for a full refund up to 24 hours after the individual consultation, provided production has not yet started.
Production normally begins after this cancellation period.
Once production has started, orders cannot be cancelled under our voluntary cancellation policy.
Cancellation requests should be sent to info@clemencedelafosse.com.

 

3. Returns

As garments are individually made according to the customer’s measurements and specifications, returns for change of mind are not accepted.
This does not affect the customer’s statutory rights regarding defective or non-conforming goods

4. Defective or Incorrect Items

If a garment arrives damaged, defective or does not correspond to the agreed specifications, please contact info@clemencedelafosse.com with the order number and a description of the issue.

Photographs may help us assess the situation.

Customers retain their statutory rights to remedies for defective or non-conforming goods, including repair, replacement, price reduction or termination of the contract where the applicable legal conditions are met.

 

5. Refunds

Orders cancelled within the permitted cancellation period will receive a full refund.
Where a refund is required under applicable consumer protection law, it will be processed in accordance with the relevant statutory provisions.
Refunds will normally be issued using the original payment method unless otherwise agreed.

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6. Return Shipping

Where a garment is defective or does not conform to the contract, necessary return shipping costs will be covered in accordance with applicable law.
Please contact info@clemencedelafosse.com before returning a garment to arrange the appropriate procedure.

 

7. Repairs and Aftercare

Clémence de Lafosse offers complimentary repairs for one year following delivery, subject to the conditions of our Repair Services policy.
This additional service does not replace or limit the customer’s statutory warranty rights.
For questions regarding garment care, repairs or alterations, please contact info@clemencedelafosse.com.